Privacy Policy

BatchLane ("we", "our", "platform") operates a B2B marketplace connecting buyers, suppliers, commission agents, and logistics partners in India. This policy explains how we handle business and account information on batchlane.co.in and related India portals.

Information we collect

• Business profile details: company name, GST/PAN, contact persons, addresses
• Account credentials and authentication data via our identity provider
• Transaction, order, negotiation, and logistics records created on the platform
• Documents uploaded for verification (certificates, invoices, KYC where applicable)
• Usage logs, device data, and cookies required for security and performance

How we use information

• Operate marketplace listings, enquiries, orders, and logistics workflows
• Verify suppliers, agents, and logistics partners before publishing access
• Provide support, fraud prevention, dispute resolution, and platform analytics
• Send service notifications related to your account and active trades

Sharing

We share necessary order and contact details between counterparties to fulfil a trade (buyer ↔ supplier ↔ logistics partner). We do not sell personal data. We may use subprocessors for hosting, payments, and communications under contractual safeguards.

Retention & security

Records are retained as required for trade, tax, and legal compliance. Access controls, encryption in transit, and role-based permissions protect platform data.

Your choices

Account holders may update profile information in their portal settings. For access, correction, or deletion requests, email support@batchlane.com.